Terms & Conditions

1. Acceptance of Terms

By creating an account on the Cretos application, purchasing a membership, subscribing to personal training packages, booking physiotherapy sessions, or purchasing food from the Cretos Cafe, you agree to be bound by these Terms & Conditions. If you do not agree to these terms, you must not access our app or use our club facilities.

2. Eligibility & Account Security

• Age Requirement: You must be at least 18 years of age to register independently. Minors aged 16–17 may access club facilities only with the written consent and indemnity of a parent or legal guardian.
• Account Accuracy: You agree to provide accurate, current, and complete registration information (full name, phone number, emergency contacts).
• Account Credentials: You are responsible for safeguarding your login credentials and for all activities that occur under your account. You must notify us immediately at endorfinsfitness@gmail.com of any unauthorized account activity.

3. Gym Memberships & Facility Usage Rules

• Entry & Check-in: Members must present their digital member QR badge or register entry at the front desk upon each club visit.
• Dress Code & Footwear: Clean athletic apparel and appropriate non-marking sports shoes must be worn at all times. Open sandals, chappals, jeans, or barefoot workouts are strictly prohibited on the gym floor for safety reasons.
• Hygiene & Etiquette: Members must wipe down machines after use and re-rack all free weights, dumbbells, barbells, and plates to their designated stands.
• Locker Facilities: Day-use lockers are provided for convenience while training. Lockers must be emptied upon leaving the facility. Endorfins Fitness Clubs Pvt. Ltd. is not responsible for lost, damaged, or stolen personal belongings.

4. Personal Training (PT) Packages

• Certified Trainers: Personal training packages pair you with certified fitness trainers for guided 1-on-1 sessions tailored to your goals.
• Scheduling & Advance Booking: PT sessions must be scheduled in advance through the Cretos app or with front-desk staff.
• Rescheduling & Cancellation Window: A minimum of 2 hours prior notice is required to cancel or reschedule a scheduled PT session. Failure to provide timely notice will result in that session credit being marked as redeemed.
• Package Validity: All PT packages have a stipulated expiration period from the date of purchase. Unused sessions upon package expiry are non-transferable and non-refundable.

5. Recovery & Physiotherapy Services

• Clinical Scope: Recovery therapies (physiotherapy, sports injury rehab, dry needling, cupping, manual therapy) are conducted by qualified professionals.
• Health Disclosures: Members must truthfully disclose all relevant past injuries, chronic health conditions, cardiovascular issues, surgical history, or ongoing medications prior to receiving therapy.
• Appointments: Recovery slots must be reserved via the app. Cancellations made at least 4 hours before the appointment slot will allow rescheduling or session credit refund.

6. Cretos Cafe & Nutrition Orders

• Fresh Preparation: Cafe meals, high-protein bowls, shakes, and recovery drinks are freshly prepared upon order placement.
• Token & Pass Redemption: Daily meal passes or prepay food tokens are valid only for the designated meal category and must be redeemed within their validity window.
• Allergy & Dietary Disclaimer: While we maintain hygienic food preparation standards, please note that food items may contain or come into contact with common allergens (dairy, nuts, gluten, eggs, soy). Members are responsible for reviewing ingredients and informing cafe staff of severe allergies before ordering.

7. Payments, Fees & Razorpay Gateway

• Currency & Pricing: All prices listed on the Cretos app and at club reception are in Indian Rupees (INR) and are inclusive or exclusive of Goods and Services Tax (GST) as specified.
• Payment Methods: Payments are processed securely through Razorpay via UPI, Credit/Debit Cards, Net Banking, and approved digital wallets.
• Billing Discrepancies: In case of duplicate deductions or billing issues, please contact our support team with your Razorpay transaction ID.

8. Cancellation & Refund Policy

• Club Memberships: Membership fees are non-refundable once activated and commenced. Exceptions are considered solely in cases of proven medical incapacitation preventing further physical exercise (accompanied by certified medical documentation) at the sole discretion of management.
• Cafe Orders: Food and beverage orders may be cancelled only prior to kitchen preparation. Once preparation commences, orders cannot be cancelled or refunded. If an ordered item is out of stock or cancelled before preparation, a full refund will be initiated immediately.
• Recovery / Physiotherapy Sessions: Appointments cancelled in accordance with our 4-hour advance notice window will be fully credited back or refunded to the original payment source.
• Processing Timelines: Approved refunds are routed through Razorpay back to your original source of payment (Bank / UPI / Card) within 5 to 7 business days.
• Loyalty Points Reversal: In the event of a refund, any reward tokens or loyalty points credited to your Cretos account for that transaction will be reversed.

9. Health Disclaimer & Assumption of Risk

• You acknowledge that you are in good physical health and have no undisclosed medical conditions that would endanger you during physical exercise.
• You are advised to consult a qualified physician prior to commencing any new fitness, diet, or training program.
• You voluntarily assume all risks associated with your participation in fitness activities at Endorfins Fitness Clubs. Endorfins Fitness Clubs Pvt. Ltd., its directors, trainers, and staff shall not be liable for any injury, loss, or health complications resulting from workouts or misuse of gym equipment.

10. Code of Conduct & Safety Regulations

To ensure a safe and respectful environment for all patrons, the following conduct is strictly prohibited:

• Harassment, abusive language, intimidation, or inappropriate behavior towards club members, trainers, or staff.
• Unauthorized commercial photography, videography, or commercial coaching on club premises without written permission.
• Possession, consumption, or influence of alcohol, tobacco, vaping devices, or illegal substances inside club premises.
• Willful damage, misuse, or theft of gym equipment, cafe property, or facility infrastructure.

11. Suspension & Termination of Service

Endorfins Fitness Clubs Pvt. Ltd. reserves the right to immediately suspend or permanently revoke membership and account access, without refund, in cases of severe code of conduct violations, fraudulent activity, unauthorized facility access, or harassment.

12. Intellectual Property

All trademarks, logos, brand names ("Cretos", "Endorfins", "Endorfins Fitness Clubs"), software source code, mobile app designs, workout routines, cafe recipes, and digital media are the exclusive intellectual property of Endorfins Fitness Clubs Pvt. Ltd. You may not copy, reverse engineer, or reproduce any part of our platform without prior written authorization.

13. Governing Law & Dispute Resolution

These Terms & Conditions shall be governed by and construed in accordance with the laws of the Republic of India. Any disputes arising out of or relating to these terms, club memberships, or our services shall be subject to the exclusive jurisdiction of the competent courts in Indore, Madhya Pradesh, India.

14. Contact & Support Information

If you have any questions, feedback, or concerns regarding these Terms & Conditions, please contact our authorized representative: